We are stronger together!
FAQs About Anderson Pest Solution’s Merger with Terminix
We are thrilled to announce that Terminix and Anderson are combining into one company that will continue to serve your area. During this transition and afterward, you can expect that our focus will remain on providing the highest level of service to you. The biggest difference is that we’re now partnered with one of the worldwide leaders in pest control, giving us greater resources for expanded products and services, as well as innovative pest control technology, and an eye toward increased sustainability.
What Can You Expect?
As changes happen over time, we’ll keep you updated through mail and email. We’re changing for the better and working hard to make things easy for you! As a valued customer, you’re an essential part of our growing family, so we’re committed to putting you at the center of everything we do. We appreciate your patience and support during this transition, and we’ll keep you posted as things develop.
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Frequently Asked Questions About Anderson and Terminix
You probably have questions. That’s why we’ve created an online FAQ resource that we’ll keep updated with the latest information about our merger. If you have any additional questions that aren’t covered here, feel free to give us a call.
Our exciting new partnership brings together the leading pest control companies in our region to enhance the level of service to our communities. Together, we’re much stronger than we were before.
Terminix is one of the world’s leading pest control companies. Joining forces with them allows us to offer a new level of products and services to you and your family. In short, we now have access to the best resources, delivered by expert technicians who live in your area, understand your needs, and provide the highest level of service and personal attention.
Yes, you may see your technician driving a new truck and wearing a new uniform. You may also receive a new service ticket form. But even with those differences, we are still the same team of local pest experts focused on solving your needs.
As of now, please continue contacting us using the same phone number and email you do now. Eventually, we may make adjustments to better serve you. If there are any changes, we’ll notify you beforehand.
We anticipate that your current pest control technician will continue to service your home or business. If that changes, you can rest assured you’re still in good hands. All our technicians live in your area and understand local pest challenges. Each one is trained to the same high level of service to provide a personalized plan just for you.
We will notify you by text, email, or phone two to three days before your upcoming appointments. We will schedule your service for an optimal time for the best year-round pest protection. If you need to reschedule, you can visit MyAccount online or call us at 866-696-2847.
You won’t see any immediate changes to your service visits or their frequency. Over time, as we combine our operations and identify ways to better serve you, we may restructure some service programs to improve and streamline our offerings. If that happens, we will notify you of any changes beforehand.
No, your termite protection will not be interrupted.
No, the terms and agreements outlined in your contract will not change. You can continue to rely on your current terms for the duration of your service agreement.
No, there won’t be any changes to your service price as a result of this transition. We base the prices of our services on the materials we use, service costs, and the value we bring to you and your family. If prices do change in the future, we will notify you in advance.
Our brands have officially joined forces, your new account number will be on the first invoice you receive from Terminix-Terminix Anderson.
If you have automatic payments set up with your bank or another private vendor, you will need to update your account information including your new account number and remit to address.
If you are not set up with AutoPay, then you will still receive an invoice. Invoices will be sent on the same cycle they were previously sent.
For customers paying by check, the address has changed. Please mail your check to:
Terminix
PO Box 740608
Cincinnati, OH 45274-0608
While we are making updates to the customer portal to optimize your experience, you will still have access to all current MyAccount information.
Customer service can be reached at 866-696-2847. You will have some new phone menu options that will help us direct you to the right colleague.
We take our commitment to protecting your family and pets very seriously. Pets are beloved members of the family. Whether it’s your dog, cat, rabbit, bird, or hamster, we understand that when you hire a pest control service, you want to make sure your pet is not harmed in any way.
Your peace of mind and satisfaction is our top priority and we’re committed to keeping you informed about any changes that affect you.
Please watch your mail and email for future communications, and visit terminix.com for our most up-to-date FAQs.
